Exchange Policy
Our tech-enabled return system makes exchanges and refunds effortless. Within 30 days of delivery, initiate returns through our automated portal that instantly generates QR-code return labels. Smart packaging detection verifies item condition upon return, speeding up refund processing to just 1-3 business days post-receipt. For defective items, our AI-powered visual recognition can often approve replacements immediately after you upload photos. We’ve eliminated return shipping costs for quality-related issues, and our system automatically prioritizes replacement inventory from the warehouse nearest to you. All return data feeds into our product improvement algorithms, helping us identify and resolve quality issues at their source.
